Artist's studio with paintings, brushes, and art supplies by a window.

Privacy Policy

Nina Squire working on a landscape painting in her art studio.

Privacy Policy

Last updated: 19 August 2026

Who I am

This website is operated by Nina Squire, The Pastel Artist. I am an artist and art tutor based in Dorset, United Kingdom.

I am responsible for the personal information collected through this website and my business.

If you have any questions about your information, please email [email protected].

Information I collect

I may collect:

  • Your name and contact details.
  • Your phone number, billing and delivery address.
  • Details of artwork, commissions, workshops or courses you purchase.
  • Information you send through contact or booking forms.
  • Your website account and course-access information.
  • Reference photographs supplied for commissions.
  • Your newsletter preferences.
  • Your IP address, browser and basic website usage information.
  • Your displayed name, voice or image if you participate in a recorded online workshop.

If comments are enabled, the information entered in the comments form and your IP address may also be collected to help prevent spam.

Payments are processed securely by the payment provider used at checkout. I do not receive or store your complete card details.

How I use your information

I use your information to:

  • Respond to enquiries.
  • Process purchases, bookings and commissions.
  • Deliver artwork and provide access to courses and recordings.
  • Manage customer and course accounts.
  • Provide customer support.
  • Keep legally required financial and tax records.
  • Maintain the security of the website.
  • Improve my website and services.
  • Send newsletters where you have agreed to receive them.

I use your information because it is needed to fulfil a purchase or booking, meet a legal obligation, run my business responsibly or because you have given your consent.

You can unsubscribe from marketing emails at any time using the link included in every email.

Online workshops and recordings

Some online workshops are recorded so customers can watch them afterwards. I will make it clear when recording is taking place.

Your displayed name, voice or image may be included if your microphone or camera is switched on. You may keep them switched off if you do not wish to appear in the recording.

Recordings are only made available for the access period stated when the workshop is purchased. They will not be shared publicly with your contribution included without your permission.

Services I use

I use trusted providers to help run my website and deliver my services. These may include:

  • Website hosting and maintenance providers.
  • WooCommerce, wordpress and video-hosting services.
  • Stripe for payments.
  • Payhip for some international purchases.
  • Mailchimp for newsletters.
  • Zoom for online workshops.
  • Google Analytics, where you have accepted analytics cookies.
  • Delivery companies when posting artwork or other physical items.
  • Professional advisers or public authorities where required by law.

These providers only receive the information needed to provide their service. Some may process information outside the UK using recognised data-protection safeguards.

I do not sell personal information.

Cookies

The website uses essential cookies for features such as accounts, course access, shopping baskets and checkout.

With your permission, it may also use analytics or other non-essential cookies. You can accept or reject these through the cookie banner and change your choice using the Cookie Settings link.

More information is available in the separate Cookie Policy.

How long I keep information

I keep information only for as long as it is reasonably needed.

Purchase and financial records are retained for the period required by tax and accounting law. Enquiries are normally retained for up to two years. Mailing-list details are kept until you unsubscribe. Course and recording information is retained for the access and administrative periods connected with your purchase.

Information may be kept for longer where required by law or in connection with a legal claim.

Your rights

You may ask me to:

  • Provide a copy of the personal information I hold about you.
  • Correct inaccurate information.
  • Delete information where appropriate.
  • Restrict or object to how your information is used.
  • Stop sending you marketing.
  • Transfer certain information you have provided.
  • Record that you have withdrawn your consent.

These rights do not always apply in every situation. For example, I may need to retain purchase records for tax purposes.

To make a request, email [email protected].

Complaints

If you are unhappy with how I have handled your information, please contact me first at [email protected]. I will acknowledge a data-protection complaint within 30 days, investigate it and respond without undue delay.

You can also complain to the Information Commissioner’s Office:

www.ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

Security and changes

I take reasonable steps to keep personal information secure and restrict access to those who need it.

I may update this policy when my website, services or legal obligations change. The latest revision date will be shown at the top of this page.